RETURNS & EXCHANGES

AT FIRST:

Please note that our shipments take an average of 14 days.

 

RETURNS OR EXCHANGES

Items purchased from "CAPRI MAFFIA" must be returned in perfect and unused condition, free of deterioration, stains, smell or any condition that would prevent them from being sold as new. Items must also be returned in their original packaging including all labels and possible items included as part of the packaging, within 7 days of receipt of shipment, in order to receive a refund. Please note that some items, such as, keychains, underwear & socks will not be possible to carry out its return.

The order cannot be cancelled once it has been shipped, unless the delay is due to the loss of the package.. The cost of shipping (return or exchange of size) will always be at the customer's expense.

 

Only one exchange will be free of additional charges (despite shipment). Please note that, for returns, the refund will be applied as follows: 100% of the price of the first garment and 75% of the following until the order is completed.

 
EXCHANGES ( WORLDWIDE )
Exchanges are only available for orders from mainland Spain, Balearic Islands & Canary Islands. Either for exchanges or returns, please contact us through our social medias or via e-mail.

Please note that the Capri Maffia team is happy to advise clients on which size to choose, but it is the client who has the final say.



RETURNS ( WORLDWIDE )
For orders outside the aforementioned countries, there is no possibility of processing a change of product or size. In order to process an exchange, the customer must return the purchased item within 7 days of receipt of shipment and make a new purchase of the desired item on the website. The return must be sent to our warehouse. The cost of the return shipment will be charged to the customer. 

 

Items that the customer wishes to return must be sent by courier with tracking code (which we ask you to send us by email) in a secure package, adding in the shipping reference name and the order number being returned (#XXXXX), followed by "Capri Maffia" in brackets - Example: Cristiano Ronaldo #12345 (Capri Maffia) - The address to send the items to will be provided once you have communicated the request for return/exchange of size (in case of being the aforementioned countries).  
 
In turn, the costs of returning an international order will be borne by the customer and in no case will be the responsibility of Capri Maffia. We are working to offer a better service in this process which we hope to implement soon. Capri Maffia will not be responsible for any customs charges arising from the return. Therefore, we kindly ask you to make sure that if you are returning the garment on your own, you make sure that the customs charges are prepaid, to avoid that the package cannot be delivered and will be returned to the country of origin.
 
The refund will be processed through the original payment method used in the purchase (or the one provided by the customer) within 5-10 working days after the item arrives at our warehouse. During collection launches and holiday campaigns, Black Friday or other periods of high courier density, return processing time may vary slightly.
 
 
 
** RETURNS - UK & IRELAND
As a result of UK export and import policies, it is possible that product returns to our warehouse in Spain may incur in additional customs charges. Capri Maffia will not be responsible for these, so we recommend using a company that does not require payment of these at the time of delivery, but rather that the customer pays these costs beforehand.
 
 
 
** RECOMMENDATION
We recommend that UK customers who have doubts about the size, do not hesitate to ask us (caprimaffia@gmail.com) so that they do not have size problems once they receive the product. In case you still wish to return the product, please avoid using Royal Mail for the return shipment, since the operation in Spain has not worked well for us so far. Again, we are studying possibilities to improve the service to all UK customers.


**ON DEMAND PRODUCTS
We strive to ensure customer satisfaction, but due to the unique nature of some of our products, it is important to note certain restrictions in our returns and refunds policy.

The right of withdrawal, as stipulated by current legislation, shall not apply to contracts for the acquisition of items that are tailor-made, i.e., in accordance with specifications and customizations set by the consumer. This includes products such as custom-tailored shirts, photo albums, and items such as breakfast mugs with screen printing provided by the user.

Therefore, we regret to inform you that we do not accept returns, exchanges, or issue refunds for custom-made products, as these are created specifically for each individual order.

In the event of receiving a faulty or damaged product, please contact us within 7 days of receiving your order, and we will do our utmost to address and resolve the issue appropriately.

We appreciate your understanding and ongoing support.